Terms and Conditions
Our website may collect personal information such as: name, contact information such as your email address, and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a register of users, of orders, if applicable, and to improve our products and services. It is possible that emails will be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit. These emails will be sent to the address you provide and they can be canceled anytime.
Feiyue Originals Spain is highly committed to fulfilling the commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a web recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its web.
We offer secure payment SSL by credit card
We guarantee the maximum security in your payment and the confidentiality of the data. All payment operations are carried out through a secure server, based on the SSL Standard, which guarantees the total confidentiality of your bank card details. This data travels encrypted at all times and only with known by the authorizing bank, without at any time being stored on our servers.
Payments for purchases are made through Redsys (BBVA's official payment channel) with all encryption and data transfer security systems through the SSL protocol, so the buyer will enjoy the protection of these channels.
Shipping of Products and Returns
Feiyue Originals Spain does not charge shipping costs for the sale of its products in Europe, so the customer will be exempt from any type of payment for transport services. Returns are accepted (maximum 15 days) and shipping is free for the buyer, as long as the product does not match in size and / or model with the requested. For other types of changes or returns, they must be paid 5 euros per shipment for transportation costs.
Cancellation of orders
Feiyue Originals Spain may accept the cancellation of an order as long as its status is in "On hold", without any charge to the customer. When the client receives an email with the order status change to "Processing", the cancellation can no longer be processed, it will be treated as a return.
In case of returns, refunds will be processed through the same means used for payment. The refund of the order will be made once it is received back in our warehouse.
Claims will not be accepted after 30 days from the date of purchase.
Third party links
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
You can limit the collection or use of personal information that is provided to our website at any time. Whenever you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information by e-mail. In case you have checked the option to receive our newsletter or advertising, you can cancel it at any time.
This company will not sell, transfer, or distribute the personal information collected without your consent; it will only share it if a judge requires it with a court order.